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Delivery, returns and refunds


I do my best to send your parcel quickly, the same day if I have your brooches already made, but a bit longer when I need to cut, mount and paint them!
Here are the processing time and estimated delivery time I can commit to (even if it is usually quicker than that). 

Processing time

  • I usually need 5 to 7 days to prepare an order.

Estimated delivery time (Délai indicatif de livraison)

I mostly send your brooches with the "International Tracked Letter" solution as it is rather inexpensive and tracked : 

  • Australia: 6 - 10 business days
  • USA-Canada: 5 - 8 business days
  • Europe (excl. France) : 3 - 5 business days
  • France: 2-4 business days


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to:

Isa Duval
36 rue de la cour des Noues
75020 Paris


To return your product, you should mail it to:

Isa Duval
36 rue de la cour des Noues
75020 Paris

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.